Monday, June 8, 2015

Expensive Lesson

As some of you know our fridge died Easter weekend.  Jim ordered a cooling unit from Nucold Refrigeration Inc in Morrilton, Arkansas.  We waited and waited and waited for the shipping information and Jim called and was told it was sent etcetera etcetera etcetera.

They couldn't find it and they sent another one.   Well it arrived in a timely manner and our son in law arranged for some men to come help install it.  Muscles were required to get the fridge out of its stall.  All went well until they tried to install the cooling unit.  It didn't fit.  A call to Nucold resulted in pictures being sent and they said to just bend the part that didn't quite fit.  All the guys combined couldn't do it.

Nucold won't reply to calls and emails and we're out the money we paid.  Jim has sent letters to the Governor and Better Business Bureau.  After some more research Jim discovered others have had problems with this company.

Please avoid all contact with them!

Today we ordered another cooling unit from a different company.

Hopefully soon we'll have a working refrigerator.

We're enjoying our stay here. It's been wonderful seeing Sonsearae and Chris on a daily basis. They are a very loving, giving couple and the love they share is visible to any who spends time with them.

All is right in our world